Introduction

At Empathy Works, we pride ourselves on developing innovative solutions tailored to our clients' unique needs. One of our recent projects involved working with a client who provides assessment services aimed at optimizing the environmental friendliness of buildings. This client sought our expertise to improve their existing system for training, certifying experts, and connecting them to building owners.

The Challenge

Our client had a comprehensive system in place for training and certifying experts who assess building performance and provide recommendations for environmental optimization. However, their process was highly manual, leading to inefficiencies and challenges:

• Manual Processes: Handling training, certification, and maintaining a list of active assessors was time-consuming and prone to errors.
• Training Delivery: The existing training material was not being delivered as effectively as possible.
• Expert-Client Connections: The process of connecting certified experts with building owners needed to be more streamlined and automated.

The Solution

Empathy Works partnered with the client to revamp their entire system, focusing on enhancing training delivery, automating processes, and improving client-expert connections. Our approach included:

1. LearnDash LMS Integration: We selected LearnDash as the Learning Management System (LMS) due to its robust, off-the-shelf capabilities. LearnDash allowed us to quickly build core functionality, including content delivery, user progress tracking, exams, and certification, without extensive custom development.
2. Seamless Authentication Integration: We deeply integrated LearnDash into the client’s existing authentication system. This ensured users could securely access training content without needing to create new accounts, simplifying the process and enhancing user experience.
3. Automated Certification System: Using LearnDash, we automated the certification process, tracking expiration dates and notifying experts about renewals. This system also facilitated easy verification of credentials by clients.
4. Streamlined Expert Management: We built a centralized database to automatically maintain and update the list of active assessors, ensuring all information was current and accurate.
5. Expert-Client Matching: We developed a sophisticated matching algorithm that connected building owners with the most suitable certified experts based on specific needs and geographical location.

The Outcome

The new system dramatically improved the efficiency and effectiveness of the client’s operations:

• Enhanced Training: The interactive platform, powered by LearnDash, led to higher engagement and better knowledge retention among experts.
• Automated Processes: The shift from manual to automated processes reduced errors, saved time, and ensured that all certifications and expert lists were up-to-date.
• Efficient Matching: The expert-client matching system facilitated quicker and more accurate connections, leading to increased satisfaction for both building owners and experts.
• Cost-Effective and Quick Implementation: By leveraging off-the-shelf tools like LearnDash, we delivered a cost-effective solution that met all the client's needs promptly.

Conclusion

By redesigning the training, certification, and matching systems using efficient, off-the-shelf tools, Empathy Works helped our client deliver higher-quality services and foster better connections between experts and building owners. This case study underscores our commitment to creating tailored solutions that drive significant improvements for our clients.